Terms of service.

At this time, we do not offer exchanges.

However, we do offer refunds for products purchased directly from us if they're returned in the same condition that you received them in, within 14 days of purchase. 

Shipping fees will not be refunded.

Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

We apologise for any inconvenience this may cause and thank you for your support.

Email info@gunillar to arrange your refund

Sessions
The unused Pilates sessions which have been paid in full are non-refundable and will be used within 1 years of the start of the agreement date. Please note rescheduling a session has to take place at least 24 hours in advance, if not you are kindly requested to pay the full price for your session.

Location
All sessions—both group classes and 1:1 sessions—take place at Grand Joanne Hotel in Copenhagen, unless otherwise communicated.

Payment & Refunds - at a discounted rate
All Pilates sessions with a discount must be paid in full prior to participation. Please note that all unused sessions are non-refundable and must be used by June 30, 2025.

You can cancel your membership at any time - but we do not offer any refund when it comes to our online memberships. If you cancel mid membership you will continue to have access to the platform until your next billing date.